Zoya TV Kids

Lekhoni support

Lekhoni – Learn Bangla Writing is a Zoya TV Kids app for Android and for iPhone and iPad. Android is on Google Play. iPhone and iPad are on the Apple App Store.

Use that address for:

• Bugs and something that does not work as expected
• Feedback about learning or the parent area
• Accessibility problems, including text, touch, or sound
• Login problems with Google or Apple
• Premium that does not appear after a launch offer or an Android purchase

How to start tracing Bangla letters and numbers

1. Open Lekhoni. A child does not need an account to begin.
2. Choose vowels (স্বরবর্ণ), consonants (ব্যঞ্জনবর্ণ), or numbers (সংখ্যা).
3. Open a letter or number and trace it on the screen.
4. Lekhoni checks the tracing. A completed trace can earn stars for the child who is currently selected.

Without parent premium, the open set is the first five vowels, the first five consonants, and the numbers ০, ১, and ২. Tracing for that set works offline.

How to use দেখো before tracing

On the tracing screen, tap দেখো (Watch) before tracing. Writing demonstration videos are provided within the Lekhoni app to help children learn how to form Bangla letters and numbers. The demonstration plays on the device and can play offline. If a lesson does not have one yet, the app says the video is coming later (এই ভিডিও শীঘ্রই আসবে).

How to view child progress

• The progress screen (অগ্রগতি) shows stars and lesson progress for the selected child.
• In the parent area (অভিভাবক এলাকা), open a child to see progress by group. Saved tracing pictures from successful traces can be opened there. Those pictures stay on the device.

How to manage multiple child profiles

1. Open the parent area from the home screen.
2. Add a child with শিশু যোগ করুন. The app asks for a display name, up to 30 characters. It does not ask for a birthday, age, or a photo of the child.
3. A family can keep up to five child profiles.
4. Choose the active child on the home screen before tracing.
5. Rename a child from the parent area.
6. Deleting a child removes that child’s progress and saved tracing pictures from the device. The app asks a parent math question before the delete.

How parent sign-in works

Sign-in is optional for tracing the free letters and numbers. It is used for the parent account and for premium. The child is not asked to create a Google or Apple account.

• Open the parent area. Before Google or Apple sign-in, the app asks a parent to answer a short math question.
• On Android, the sign-in button is Google (Google সাইন ইন).
• On iPhone and iPad, Google is offered. Sign in with Apple (Apple দিয়ে সাইন ইন) is offered when the device supports it.
• After a successful sign-in, Lekhoni stores the parent profile that Google or Apple shares: name, email, and profile photo when those are provided. Sign in with Apple may hide the email or share a private relay address. Apple shares the name on the first authorization.
• A matching email does not combine two parent accounts. Premium stays on the account that received it. The current parent screen does not show a button to connect Google and Apple on one account. Use the same sign-in method you used when premium was turned on.
• Sign out (সাইন আউট) ends the session on that device. It does not delete the account or premium.

How to troubleshoot sign-in and premium

Premium unlocks the full set of letters and numbers for every child profile on that parent account. It is not a subscription. Android and iOS do not use the same purchase flow.

Android

• Sign in with the same Google account you used when premium was granted.
• In the parent area, a signed-in parent can claim the launch offer with বিনামূল্যে প্রিমিয়াম চালু করুন while the offer is still open. The offer has a limited number of places, set on the server. A used free place is not returned if the account is deleted.
• A one-time Google Play purchase uses the product full_tracing_unlock. On the unlock screen, use কেনাকাটা পুনরুদ্ধার (restore purchases) while signed in and online. Play restores purchases for the Google account on the device, then Lekhoni checks that purchase for the signed-in parent. A purchase already stored for a different parent account is not moved.
• If the status does not update, use সদস্যপদ যাচাই করুন (check membership) while online. A confirmed premium status can also be used offline for seven days on that device.

iPhone and iPad

• The current iOS app does not sell an in-app purchase and does not show a restore-purchases button.
• Premium already granted to the same parent account, from the launch offer or from an Android purchase, can be read on iOS after you sign in with that same account and the device is online.
• Signing in with Apple does not automatically pick up premium that belongs to a separate Google sign-in.

If sign-in or premium still fails, email zoyatvkids@gmail.com with the device type, the sign-in method (Google or Apple), and whether you claimed the launch offer or bought on Google Play. Do not send a password or a child’s personal information. You do not need to send a purchase receipt unless we ask for one later, and you should not send a full payment-card number.

How to report a technical issue

1. Email zoyatvkids@gmail.com.
2. Include Android or iPhone/iPad, and the app version if you can see it.
3. Describe what you tapped and what the app did.
4. A screenshot of the app screen is useful. Crop out a child’s name or tracing if you do not want to share it.

Lekhoni does not include a crash-reporting SDK in the current project, so a crash report is not sent automatically. The email above is how to tell us.

Privacy policy

Read the Lekhoni privacy policy. It covers Android and iOS. The rules for using the app are in the Terms of Service.

Account and data deletion

Parent account deletion is available in the app, and by email if you cannot use the app. Delete your Lekhoni account explains both paths, what is removed, and what stays on the phone.

Deleting the parent account removes the Firebase login, the stored parent profile, and premium on that account. It does not erase child profiles, stars, or tracing pictures stored on the device. To remove those, delete the child profile in the parent area, or uninstall the app or clear its storage. A device backup made by Android or iOS may still contain a copy.

Google Play purchase records stored for that account are not deleted automatically with the account. That limit is described on the account deletion page and in the privacy policy.